Refund Policy

Last updated: October 8, 2026

1. Who processes refunds

The Payout Close Kit (the “Product”) is sold by Paddle.com, our reseller and Merchant of Record. All refunds are issued by Paddle, to the payment method used for the purchase where possible. OfferzGo does not charge your card and does not send refunds directly.

This policy is in addition to the Paddle Refund Policy, which forms part of the Paddle Buyer Terms. Where either Paddle’s policy or applicable law gives you more rights than this policy, those rights apply.

2. Our 14-day money-back guarantee

You may request a full refund of the price paid for the Product, for any reason, if your request is received within 14 calendar days of the purchase date shown on your Paddle receipt. We will approve eligible requests made within this period.

Requests received after 14 days are not eligible, except where Paddle grants a refund under its own Refund Policy or where a refund is required by applicable law.

3. How to request a refund

Use either option below. Please include your Paddle order number (shown on your receipt) and the email address used for the purchase.

• Through Paddle: visit paddle.net and select “Request refund,” or use the support link in your Paddle receipt email.
• Through us: email contact@offerzgo.com with the subject “Refund request.” We will pass the approved refund to Paddle, which will process it.

According to Paddle’s Refund Policy, eligible refunds are processed to the original payment method where possible, within 14 days of approval. The time it takes for the amount to appear on your statement depends on your payment method and bank.

4. Files that are missing, damaged or do not open

If you did not receive the download, or a file is corrupted or does not open, please contact us first at contact@offerzgo.com so we can send a working copy. You may still request a refund under Section 2 within the 14-day period, and the Paddle Refund Policy describes how Paddle handles material product defects.

5. What happens after a refund

When a refund is issued, your license to use the Product ends. You must stop using the Product and delete all copies of its files in your possession or control, as stated in our Terms and Conditions.

6. Sales tax refunds for businesses

If your firm was charged sales tax and is exempt, Paddle’s Buyer Terms explain how to request a refund of the tax amount directly from Paddle, including the time limit and the documentation (such as a tax exemption certificate) Paddle requires. Please contact Paddle at paddle.net for these requests.

7. Chargebacks

If you have an issue with your purchase, please contact us or Paddle before disputing the charge with your bank or card issuer, so that we can resolve it quickly. This does not limit your right to dispute a charge.

8. Fraud and abuse

Refunds may be refused where there is evidence of fraud, refund abuse or other manipulative behavior, as provided in the Paddle Refund Policy.

9. Contact

OfferzGo, 12 Garden Street, New York, NY 10001, United States · contact@offerzgo.com
Paddle buyer support: paddle.net